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Return to shop1. What is your delivery area?
We are proud to offer worldwide shipping to most countries and regions. The delivery area will be confirmed at checkout.
For more details, please visit our “Shipping Information” page.
2. How long does delivery take?
Estimated delivery times are as follows:
USA: 5-7 business days
International orders: 10-25 business days
Processing time typically takes 1-3 business days.
Please note that delivery times may vary due to customs, carrier delays, holidays, or weather conditions.
3. How can I track my order?
Once your order has shipped, you will receive a shipping confirmation email containing a tracking number and tracking link.
Tracking information may take several business days to update after shipment.
4. Can I cancel or modify my order?
Orders can be canceled or modified within 12 hours of placing them.
Once an order enters the processing or shipping stage, we cannot guarantee changes or cancellations.
If you need assistance, please contact our customer service team as soon as possible.
5. What payment methods do you accept?
We accept the following main payment methods:
Visa
Mastercard
American Express
Other secure payment methods are available at checkout.
All payments are processed securely.
6. What is your return policy?
For hygiene reasons, all swimwear products are final sales and cannot be returned or exchanged.
We only offer refunds or exchanges in the following situations:
The product is defective.
The product arrived damaged.
The wrong product was received.
Please see our refund and return policy for details.
7. What should I do if I receive a damaged or incorrect product?
Please contact us within 7 days of receiving the product and provide the following information:
Your order number
Product photo
A brief description of the problem
Our customer service team will review your request and provide appropriate assistance.
8. How do I choose the right size?
Each product page includes a size guide to help you choose the most suitable size.
If you are between two sizes, we generally recommend choosing the larger size for a more comfortable fit.
9. Do I need to pay customs duties or taxes?
International orders may incur customs duties, taxes, or import fees according to the regulations of your country.
These fees are borne by the customer.
10. Is my payment information secure?
Yes. We use a secure payment processing system and industry-standard encryption technology to protect your personal and payment information.
11. How do I contact customer service?
You can contact us at any time using the following information:
Email: support@sirenavibe.com
Phone: +1 (323) 555-7814
12. What if my package is delayed?
Occasionally, shipping delays may occur due to customs processing, weather conditions, or carrier issues.
If your order is severely delayed, please contact our customer service team for assistance in tracking your package.