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Return to shopThank you for shopping at sirenavibe.com.
We value every customer and are committed to ensuring your satisfaction with every purchase. Please read our refund and return policy carefully before placing your order.
1. Final Sale Policy
Due to the special hygienic nature of swimwear products, all items sold by SirenaVibe are final sale items and cannot be returned or exchanged.
We do not accept returns for the following reasons:
Returns due to a change of mind
Exchanges due to size issues
Refunds requested due to personal preference
Returns of worn or washed items
Please read the product description, size chart, and order details carefully before purchasing.
2. Defective, Damaged, or Wrong Items
We only offer exchanges or refunds in the following situations:
The received item is defective
The item arrived damaged
The wrong item was sent
If you receive a defective or wrong item, please contact us within 7 days of receiving it.
Your application must include:
Name
Order Number
Clear photo of the problem
A brief description of the problem
Applications without photo evidence may not be approved.
3. Return Eligibility Requirements
To apply for an exchange or refund, please meet the following conditions:
The item must be unused and unwashed.
The original labels and packaging must be included.
The problem must be reported within the specified time.
Proof of purchase must be provided.
We reserve the right to refuse any application that does not meet the above conditions.
4. Non-Returnable Items
The following items are non-returnable or non-refundable:
Worn or washed swimwear
Clearance or promotional items
Items damaged due to misuse or improper care
5. Refund Process
If your refund application is approved:
The refund will be returned to the original payment method.
Processing time may vary depending on your bank or payment service provider.
Original shipping costs are non-refundable unless the error was caused by us.
Please wait a few business days for your refund to arrive after processing.
6. Exchange Policy
Under certain conditions, we may offer:
Item replacement
Store points
Partial or full refund
The specific solution will depend on item availability and the nature of the issue.
7. Return Shipping Costs
If a return is approved due to a defective item or incorrect shipment:
We will provide return instructions before you send the item back.
Unauthorized returns may not be accepted.
Unless otherwise stated, the customer may be responsible for return shipping costs.
8. Order Cancellation
Orders can only be cancelled within 12 hours of being placed.
Once an order enters the processing or shipping process, it cannot be cancelled.
9. Contact Us
If you have any questions about this refund and return policy, please contact us:
Address: 7428 West Magnolia Blvd, Apt 5B, Burbank, CA 91505, USA
Email: support@sirenavibe.com
Phone: +1 (323) 555-7814